Welcome to the New Frontier, but not apparently for the Town of Burns
It has been dropped from the Government Offices/City listing of the November
2010-2011 Frontier telephone book.
You'll find Chesterton and Porter in the Government pages at the front of
the phone book, but the third leg of the tri-town is missing.
Burns Harbor resident Anne Koehler noticed the omission. "I called
(Frontier) and told them they left out Burns Harbor and we're not some dinky
little community. What were they thinking? Burns Harbor is not the smallest
Added Koehler, “There’s Beverly Shores and Dune Acres and two whole columns
for Gary city listings.” Township government also is included in the City
The Government pages give individual non-emergency telephone numbers for
municipal departments and offices like the Clerk-treasurer, Police, Fire,
Street, Sewer and Building departments; Chesterton has nine listings and
Porter has five.
Earlier this year Frontier Communications took over service in what
previously was Verizon territory.
Matt Kelley, Frontier manager of media relations for the Midwest Region
speaking from Fort Wayne, said a preliminary investigation shows “in the old
Verizon days there was an order to remove the Burns Harbor listing from the
That's news to town Clerk-treasurer Jane Jordan. “I don't believe anyone at
the town did that. I didn't personally call them and say we're not a
Here's where the mystery deepens.
Jordan said in May the town changed all its single phone lines to one,
23-line bundled phone system that allows departments to handle more calls in
more ways including voicemail. In August, Burns Harbor started paying
Frontier for phone service.
But the new bills give the town only about two weeks to pay the balance due
when government accounts are given more time because the municipal claims
process takes longer.
Kelley said Burns Harbor's service was switched from a government to a
business account, but no one is exactly sure why. Jordan said she's already
contacted a Frontier account representative in hopes of restoring the town's
Kelley said a local Frontier representative will follow-up with Jordan as
well to discuss the Government pages omission.
Kelley said Frontier is looking into what happened and what can be done
about it. "We're not able to print all brand new phone books; that would
just not be feasible." Staff is talking about options, like possibly mailing
Burns Harbor residents stickers with the town phone listings.
In the meantime, Kelley said
the individual town department phone numbers and maps where each is located.
Also, callers may phone 411 directory assistance to find the numbers.
The small Portage/Valparaiso 2010-2011 yellowbook directory has a detailed
list of department phone numbers for Burns Harbor and other area towns in
its City, County and State Offices section.