5:20 p.m. Eastern time on Thursday, March 29, the Indiana Toll Road
experienced an outage on the E-ZPass system.
The technology team
immediately addressed the issue, a software failure, and worked to correct
the situation. The E-ZPass file system was reset, and traffic returned to
normal levels at 8:50 p.m. Eastern.
“During the outage,
we opened the toll gates at our heaviest congested areas, allowing traffic
to safely move off the main road,” said Rick Fedder, Chief Operating Officer
of ITR Concession Company, LLC, which manages the Indiana Toll road. “We
monitored the situation at each location through our closed-circuit system,
and reacted accordingly.” Alleviating congestion at the toll plazas allowed
access for the Indiana Toll Road technology team to make their necessary
corrections, and get the system operational in a timely manner.
“We would like to
thank our holiday travelers for their patience during this outage,” Rick
Fedder continued. “We are very sorry for the inconvenience, and are taking
steps to ensure that it is not repeated in the future.”