1st Source Bank is warning the public about an emerging scam in which
automated calls are being made both to clients and non-clients informing
them that their 1st Source MasterCard has been deactivated.
Folks are then instructed to enter their full card number and PIN to
reactivate their card.
These calls are not being made by 1st Source Bank. Instead they’re
phishing attempts to acquire card information.
“No client information was taken from 1st Source,” 1st Source said. “It
seems a robotic calling system is being used to randomly select telephone
numbers to call. The calls were initially placed to numbers with a 574 area
code and now include numbers with a 219 and 260 area code as well.”
“Typically, fraudsters blanket an area with calls, hoping even 1 percent of
those called would give the requested information,” 1st Source added. “These
scams have hit the largest banks in the past. Now the fraudsters have moved
to regional and community bank clients hoping to trick unsuspecting people
into giving up their card information.
1st Source is working with authorities in an attempt to isolate the scam.
Banks report incidents of this nature to the U.S. Treasury, who then work
with the regional branch of the FBI to investigate.
Persons who receive such a call should hang up and provide no information to
the caller. Those who have been tricked into releasing information should
contact their bank immediately.
1st Source clients should stop in or talk to their neighborhood banking
center, or call the client service center at (800) 513-2360. After hours
call (800) 554-8969. The card will be canceled and a new one issued. Clients
should also review their account history to ensure no fraudulent
transactions have taken place.
emphasizes to clients that it will NEVER call or send an e-mail asking for
their account number, password or PIN.