Chesterton Tribune



Indiana AG Know your rights travelers

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Indiana Attorney General Curtis Hill wants travelers to know their rights amid the COVID-19 pandemic.

“The coronavirus outbreak has upended every aspect of our lives and has understandably caused consumers to hesitate before continuing with their travel plans,” Hill said in a statement released on Monday.

Travelers should be aware of the following before changing their plans:

-- If an airline has canceled a flight, a passenger is entitled to a refund from the airline regardless of whether he or she will be booking a new flight.

-- A passenger is entitled to a refund if an airline makes a significant schedule change and/or significantly delays a flight and the passenger chooses not to travel.

-- Passengers are entitled to a refund if they paid a fee for an optional service but were unable to use the service due to a flight cancellation, delay, schedule change, or situation in which they were involuntarily denied boarding.

-- When a flight is not canceled but passengers choose not to board, those who purchased a fully refundable ticket are generally entitled to refund when they do not use the purchased ticket to complete their travel.

-- When a flight is not cancelled but passengers choose not to board, passengers who purchased a non-refundable ticket are generally not entitled to a refund unless the airline made a promise to provide one.

-- When a flight is cancelled, passengers who incur incidental expenses such as a rental car, hotel room, or meal due to a significantly delayed or cancelled flight are not entitled to a refund.

-- If passengers purchased their ticket through an online travel agency or other agent, they should contact the travel agent directly to obtain a refund before contacting the airline.

Those who do not receive an entitled refund from an airline, travel agency, or other entity should filed a complaint with the AG’s Consumer Protection Division.


Posted 3/24/2020




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