NIPSCO has received
an influx of complaints from residential and business customers reporting
several hundred cases of unknown callers claiming to be affiliated with the
company and demanding payment through a prepaid card.
Some reports have
indicated that scammers have appeared in person knocking on doors, while
other reports have indicated that the companyís 1-800 customer service phone
number was cloned to appear on caller IDs.
proactively notifying customers to remind them of important safety tips to
avoid becoming a victim and emphasize that these calls are not from, or
affiliated with, the company.
* Call NIPSCO
first: If unsure about a phone call, email, program, offer or person
claiming to be affiliated with NIPSCO, please call the 24-hour Customer Care
Center at (800) 464-7726.
* Guard personal
information: Never give personal information, including NIPSCO account
number, Social Security numbers, and banking information, to unconfirmed
sources. NIPSCO only asks for a Social Security number when establishing new
service or verifying a customerís identity.
* Know your payment
options: NIPSCO will never ask for a pre-paid debit card or money gram as a
payment method. Learn more about payment options at NIPSCO.com/billing-payment-options
so you can spot a potential scam.
* Never agree to
meet in person: Some scams ask customers to meet them in person to make
payments with cash or prepaid cards.
If someone visits
your home or business:
* Ask to see ID:
NIPSCO employees and contractors carry photo ID badges and will gladly show
you upon request.
* Use caution with
cash: NIPSCO employees do not collect cash payments nor deliver cash refunds
or rebates to customers. Refrain from sending cash through the mail.
information about scams, visit NIPSCO.com/staysafe