Consumers who do not have Internet access can call the OUCC toll-free at
(888) 441-2494 to request a free copy.
Consumers should know the following:
* Every consumer is responsible for paying his or her utility bills, even if
covered by the moratorium.
* Any customer who cannot pay a utility bill on time and in full should
contact the utility immediately to make payment arrangements. If you need to
make payment arrangements, it is crucial that you communicate with the
utility as early as possible.
* Information about local financial resources for utility bill assistance is
available by dialing 211.
“Communication between consumers and their utilities is critical, especially
at this time of year,” said Indiana Utility Consumer Counselor David
Stippler. “If a consumer faces financial hardship, he or she should make the
utility aware of the situation early, and then keep any payment agreements.”
Even if a consumer is covered under the moratorium, gas and electric
services may still be disconnected under certain circumstances defined by
law. They include conditions that are dangerous to life, physical safety or
property, cases of meter tampering, and cases in which fraudulent or
unauthorized use of services is detected.